Lost or stolen packagesUpdated 6 days ago

Our Shipping Policy explains what we cover for lost, stolen or damaged parcels, including how Optional Shipping Protection applies.

If your tracking shows your order as delivered but you can't find it, check other possible delivery spots around your property, such as the side of your house, behind a gate, or with a neighbour. Carriers sometimes mark an item as delivered before it actually arrives, so it may turn up shortly afterwards.

If it still hasn't arrived, use our contact form to raise a support ticket with our team. Please include your order number and the delivery address, and tell us whether you added Optional Shipping Protection at checkout.

You can also email us at [email protected].