Order only partially delivered, but email says "Order Delivered"Updated 14 hours ago

Our Shipping Policy explains delivery times and what happens if part of your order does not arrive.

Sometimes our system generates only one tracking number for an order, even when several packages were sent. Items may ship separately from different locations, so you may receive an 'Order Delivered' email before every package has arrived.

If any of your packages are still missing after the time set out in the policy, use our contact form and include your order number so we can look into it quickly.