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Is it free to return an item?Updated 2 months ago

We do not offer free returns, however we may be able to supply you with a pre-paid return shipping label on request. The cost of the label (this will vary depending on the product), will then be deducted from your refund once the returned item(s) has been received and processed. Please also note that the original shipping cost from the order will not be refunded. 

Alternatively you may return the item to us with a carrier of your choice once you have received a Return Authorisation. 

To request a return, please use the Contact Us option in the Help Center to open a support ticket with our team. You can also open a support ticket from the Live chat by choosing the option "No, I need more help" on the previous page

For more details, please visit our Returns & Refunds Policy page, accessible via the footer on our website.

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