Refund policy. Order Cancellations. You can cancel or edit your order yourself within 15 minutes of placing it, using the order confirmation page or the Orders section of your account. After 15 minutes, contact us to request a cancellation. An agent

Refund policyOrder CancellationsYou can cancel or edit your order yourself within 15 minutes of placing it, using the order confirmation page or the Orders section of your account. After 15 minutes, contact us to request a cancellation. An agent will check whether your order is still unfulfilled and can cancel it if it is. If your order has been fulfilled, it can no longer be cancelled. If you no longer want a fulfilled order, follow our 30 Day Returns Policy to request a return and refund. Returning Your Item(s)Only items that have been purchased directly from QUICKPLAY can be returned to QUICKPLAY. QUICKPLAY products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. 30-Day Returns PolicyNew, unopened items can be returned within 30 days of delivery. Items must be new, in their unopened original packaging, and in the same condition in which they were received. Items whose packages have been opened are not eligible for returns.On certain occasions, we may consider exceptions to this policy. To request a return, please open a support ticket, providing your order number, or proof of purchase and confirming that your item is new and unopened. If your return is accepted, we&#x2019;ll send you instructions on returning your item(s). Items sent back to us without first requesting a return will not be accepted and no refund will be provided. Return shipping charges are not reimbursable and will be deducted from the refund. Any shipping charges from your original order will not be reimbursed. If you have any questions regarding the Returns Policy above, please open a support ticket. Exceptions / Non-Returnable ItemsCertain types of items cannot be returned, like used products and custom products (such as special orders or personalized items). Spare parts follow our standard 30-Day Returns Policy. If you received your item as a gift, it is not eligible for return unless the original order number / proof of purchase can be provided. Please get in touch if you have questions or concerns about your specific item. Sale Items &amp; Gift Cards&apos;Sale&apos; items / &apos;Latest Deals&apos; items or gift cards are not eligible for returns or refunds. ExchangesWe do not currently offer exchanges of an unwanted product for a different one. Please instead return the unwanted (new) product as outlined above and purchase a new product once your refund has been processed.&#xA0; Returns RefundsOnce your return is received and inspected, a refund will be processed to your original payment method and a notification email will be sent to you. As outlined in this policy, any non-reimbursable charges will be deducted from your refund. Items determined to be in a &apos;used&apos; condition are not eligible for refund. Refunds may take up to 30 days. If after 30 days, the refund still has not been received contact the card issuing bank of the payment method used on your order to see why the refund has not posted. If this has been done and there are still questions/concerns regarding your refund, please open a support ticket.

What is your returns policy?

QUICKPLAY offers a 30-Day Returns Policy for new and unopened items. To request a return, please use the Contact Us option in the Help Center to a support ticket with our team. Please provide your order number, and confirm that your item is new and u

QUICKPLAY offers a 30-Day Returns Policy for new and unopened items. To request a return, <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">please use the Contact Us option in the Help Center to a support ticket with our team.&#xA0;Please provide your order number, and confirm that your item is new and unopened. If your return is accepted, we&#x2019;ll send you further instructions on returning your item(s).While this policy might seem strict, it&apos;s shaped by our commitment to environmental responsibility. Sports equipment, unlike some other products like clothing, cannot be resold as new once returned. Often, returned goods need to be discarded, leading to unnecessary waste. To minimize our environmental impact, we cannot provide a lenient return policy for reasons like &apos;change of mind&apos; or dissatisfaction with the product&apos;s appearance after it&apos;s been unboxed and setup.For more details, please visit our Returns &amp; Refunds Policy page, accessible via the footer on our website.

Can I return my order?

We aim to process refunds within 3 working days of receiving your returned item(s). You will be notified when the refund has been issued, however it may take up to 10 business days for it to be received. Please be aware that timeliness of refunds are

We aim to process refunds within 3 working days of receiving your returned item(s). You will be notified when the refund has been issued, however it may take up to 10 business days for it to be received. Please be aware that timeliness of refunds are typically out of our control, as they are processed by the payment partner and your bank.&#xA0;To open a support ticket or talk to an agent, &#xA0;please choose the option &quot;No, I need more help&quot; on the previous page

When will I get my refund for my returned item?

If you'd like to contact us about anything else, please click here and fill out a form.

If you are reporting a product fault, please make sure to include your order number / proof of purchase and attach at least one photo of the fault to your email.

Back To UK Store

QUICKPLAY UK

Got questions about returning an item / order? Check out these FAQs

Returns FAQs

Order & Account FAQs

GS Series Football Rebounder and Wall (Galvanised steel)

KICKSTER Goals

MEGA NET

Q-FOLD Goals

Q-FOLD Match Goals

PRO Rebounders

REPLAY Station

SPOT Rebounders

TEKKERS Rebounders

TARGET NET

Setup Videos

Agility Pole Set Instruction Manual (pre-2023)

Agility Pole Set 2.0 Instruction Manual (2023)

Baller Mini Hoop System Instruction Manual (2023)

Baseball Safety Base Set Instruction Manual

Baseball Swing Target Stick Instruction Manual

Base Weights Instruction Manual (2018)

Extender Net for MEGA NET Instruction Manual

GS SERIES Football Goals and Rebounder (Galvanised steel)

Portable Handball Goal, all sizes Instruction Manual (2022)

Adjustable Speed Hurdles Instruction Manual

KICKSTER Portable Football Goal Instruction Manual (2023)

KICKSTER PRO Football Goal Instruction Manual (2023)

KICKSTER Elite Portable Football Goal Instruction Manual (2022)

KICKSTER Target Hoop Instruction Manual (2022)

KICKSTER 2-in-1 Football Goal / Rebounder Instruction Manual (2022)

Agility Ladder Instruction Manual

MEGA NET Boundary Net Instruction Manual

PRO ALU Match Football Goal 6x4' Instruction Manual (2023)

PRO ALU Match Football Goal 8x5' Instruction Manual (2023)

PRO ALU Match Football Goal 12x6' Instruction Manual (2023)

PRO ALU Match Football Goal 16x7' Instruction Manual (2023)

PRO ALU MATCH GOAL 3X2m (2023)

SPOT Football Rebounder 5x3' Instruction Manual (2023)

PRO Bench Subs Bench Instruction Manual (2022)

PRO Bench Shelter Instruction Manual (2022)

PRO Rebounder 3x3' Instruction Manual

PRO Rebounder 5x5' and 7x7' Instruction Manual (2023)

PRO ALU Training Football Goal Instruction Manual (2022)

PRO Speed Agility Set Instruction Manual (2018)

Q-FOLD Folding Futsal Goal 3x2m Instruction Manual (2023)

Q-FOLD Folding Football Goal 6x4' Instruction Manual (2023)

Q-FOLD Folding Football Goal 8x5' Instruction Manual (2023)

Q-FOLD Folding Football Goal 16x7' Instruction Manual (2023)

Q-FOLD Match Folding Futsal Goal 3x2m Instruction Manual (2023)

Q-FOLD Match Folding Football Goal 4x1.5m Instruction Manual (2023)

Q-FOLD Match Folding Football Goal 6x4' Instruction Manual (2023)

Q-FOLD Match Folding Football Goal 8x5' Instruction Manual (2023)

Q-FOLD Match Folding Football Goal 12x6' Instruction Manual (2023)

Q-FOLD Match Folding Football Goal 16x7' Instruction Manual (2023)

Q-FOLD Mini Football Goal Instruction Manual (2022)

QUICK-HIT Golf Hitting Net 8x8' Instruction Manual (2022)

Rally Net Instruction Manual (2021)

REPLAY Ball Instruction Manual (2022)

REPLAY Station Instruction Manual

REPLAY Station XL Instruction Manual

REPLAY Strike Instruction Manual (2022)

Skills Set Instruction Manual (2022)

SPOT Football Rebounder 8x5' and 7x7' Instruction Manual (2022)

SPOT Elite Rebounder 5x3' Instruction Manual (2022)

TARGET Pop Up Goal Instruction Manual (2022)

TEKKERS Net Football Rebounder 5x3' Instruction Manual (2022)

TEKKERS Net XL Football Rebounder 8x6' Instruction Manual (2022)

TEKKERS Trainer Dual Net Rebounder Instruction Manual (2022)

Weighted Pitching Balls Instruction Manual

Weighted Sled Harness Instruction Manual

Instruction Manuals

Adjust REPLAY Station Legs

Fix a dented pole / tube end

Replace a Spring Clip / Spring Button

Q-FOLD Crossbar Sag Fix

Reinstall a wire pole connector

Replace a Post Hook on KICKSTER

Replace the Elastic on Flexi Post Nets

Repair a G-hook on TEKKERS

How to Fix Videos

Adjusting REPLAY Station Legs

Bent base frame poles (KICKSTER, SPOT etc)

Dented pole ends on KICKSTER / SPOT base frame

Q-FOLD crossbar sagging

Can't remove the plastic cap from the corner joint

Wire pole connector has come out of base frame

Spring Button is missing / lost inside the pole

Troubleshooting

Can I cancel my order?

Can I edit my order?

I have entered the wrong delivery address

My discount code doesn't work!

What payment methods do you accept?

My order is a gift can you hide the branding ?

I'm a retailer looking to sell QUICKPLAY products

Where can I find a copy of my invoice?

Missing refund after order cancelled

My card has been declined but payments are showing on my account

Orders FAQs

How much is delivery?

Where do you deliver to?

What delivery carriers do you use?

Do you offer next day or express delivery?

Can I collect my order?

Where is my order?

Order only partially delivered, but email says "Order Delivered"

Lost or stolen packages

Product damaged by carrier

Shipping & Delivery FAQs

Does my purchase come with a warranty?

How do I make a warranty claim?

Do you have a phone number I can call ?

Warranty FAQs

Can I unsubscribe from your mailing list?

Account FAQs

How do I get a replacement/spare part ?

Goals dimensions and box size

Can I leave it assembled year-round?

Where do I find the eCoach web app ?

What is the difference between a Kickster goal and a Kickster Elite goal?

Do you sell.....?

My Q-fold is missing the PB-1 / SC-1 spring clips

What target net can be used on my goal?

Product FAQs