QUICKPLAY UK logo
QUICKPLAY UK logo

All articles

Returns FAQs

Got questions about returning an item / order? Check out these FAQs

What is your returns policy?

Refund policy. Order Cancellations. QUICKPLAY is unable to cancel orders once placed, due to the automated systems we use to dispatch orders as quickly as possible. If you ordered by mistake you can follow our 30 Day Returns Policy to return your ord

Can I return my order?

QUICKPLAY offers a 30-Day Returns Policy for new and unopened items. To request a return, please use the Contact Us option in the Help Center to a support ticket with our team. Please provide your order number, and confirm that your item is new and u

Is it free to return an item?

We do not offer free returns, however we may be able to supply you with a pre-paid return shipping label on request. The cost of the label (this will vary depending on the product), will then be deducted from your refund once the returned item(s) has

When will I get my refund for my returned item?

We aim to process refunds within 3 working days of receiving your returned item(s). You will be notified when the refund has been issued, however it may take up to 10 business days for it to be received. Please be aware that timeliness of refunds are