What is your returns policy?Updated a day ago
Refund policy
Order Cancellations
You can cancel or edit your order yourself within 15 minutes of placing it, using the order confirmation page or the Orders section of your account. After 15 minutes, contact us to request a cancellation. An agent will check whether your order is still unfulfilled and can cancel it if it is. If your order has been fulfilled, it can no longer be cancelled. If you no longer want a fulfilled order, follow our 30 Day Returns Policy to request a return and refund.
Returning Your Item(s)
Only items that have been purchased directly from QUICKPLAY can be returned to QUICKPLAY. QUICKPLAY products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
30-Day Returns Policy
New, unopened items can be returned within 30 days of delivery. Items must be new, in their unopened original packaging, and in the same condition in which they were received. Items whose packages have been opened are not eligible for returns.
On certain occasions, we may consider exceptions to this policy.
To request a return, please open a support ticket, providing your order number, or proof of purchase and confirming that your item is new and unopened. If your return is accepted, we’ll send you instructions on returning your item(s).
Items sent back to us without first requesting a return will not be accepted and no refund will be provided.
Return shipping charges are not reimbursable and will be deducted from the refund.
Any shipping charges from your original order will not be reimbursed.
If you have any questions regarding the Returns Policy above, please open a support ticket.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like used products and custom products (such as special orders or personalized items). Spare parts follow our standard 30-Day Returns Policy. If you received your item as a gift, it is not eligible for return unless the original order number / proof of purchase can be provided. Please get in touch if you have questions or concerns about your specific item.
Sale Items & Gift Cards
'Sale' items / 'Latest Deals' items or gift cards are not eligible for returns or refunds.
Exchanges
We do not currently offer exchanges of an unwanted product for a different one. Please instead return the unwanted (new) product as outlined above and purchase a new product once your refund has been processed.
Returns Refunds
Once your return is received and inspected, a refund will be processed to your original payment method and a notification email will be sent to you. As outlined in this policy, any non-reimbursable charges will be deducted from your refund. Items determined to be in a 'used' condition are not eligible for refund.
Refunds may take up to 30 days. If after 30 days, the refund still has not been received contact the card issuing bank of the payment method used on your order to see why the refund has not posted. If this has been done and there are still questions/concerns regarding your refund, please open a support ticket.