My card has been declined but payments are showing on my accountUpdated 14 hours ago

When orders don't go through, it can be frustrating, but there are usually straightforward reasons behind it. One common issue is authorisation problems, which can happen for various reasons. If you did not receive an order confirmation email, your order was not placed. One of the most frequent causes is a declined card, often due to mismatched information. For instance, if the billing address or postcode doesn't match the details your card issuer holds, it can trigger a decline.

In some cases, you might notice temporary charges on your bank statement. Don't worry, these charges usually disappear shortly, as they indicate that the payment attempt wasn't successful. It's important to make sure your billing address and postcode match the details your card issuer has on file.

To avoid such hiccups in the future, we recommend entering a billing address and postcode that match exactly what your card issuer has on file for the card. This should streamline the payment process and reduce the chances of declined transactions. If you still need help, please use our contact form or email [email protected] and include your order number or the email address used at checkout.