Orders FAQs
Common order FAQs
Can I cancel my order?
Find out how to edit or cancel your QUICKPLAY order and where to find the edit options. Our Refund & Returns Policy explains what applies to your order.
Can I edit my order?
Points you to our Refund & Returns Policy for whether an order can be changed or cancelled, and explains where to find the edit order options.
I have entered the wrong delivery address
Points to our policies on changing an order and incorrect delivery addresses, and shows where to find the edit order options and what to do if they are no longer available.
My discount code doesn't work!
Explains why a discount code might not work, such as sale or Latest Deals items, spare parts, gift cards or other offers, and how to contact us before you order.
What payment methods do you accept?
The payment methods you can use on our UK store: Shop Pay, major cards, Apple Pay, Google Pay, PayPal and Klarna.
My order is a gift can you hide the branding?
Explains whether QUICKPLAY can hide the branding or product name on a gift order, and whether gift wrapping is available.
I'm a retailer looking to sell QUICKPLAY products
Explains whether QUICKPLAY accepts wholesale enquiries from retailers and how to get in touch if you want to stock QUICKPLAY products.
Where can I find a copy of my invoice?
Explains how to download a PDF copy of your invoice from your QUICKPLAY order confirmation email, and what to do if you can't find it.
Missing refund after order cancelled
Points you to our Refund & Returns Policy for refund timing after a cancelled order, and explains what to do if your refund is still missing.
My card has been declined but payments are showing on my account
Explains why a card may be declined at checkout while charges still show on your bank statement, and how to avoid it by matching your billing address and postcode to your card issuer's details.