Product FAQs
Here you'll find common FAQ's about products. Please also checkout our Troubleshooting section for product maintenance and quick fixes.
How do I get a replacement/spare part?
Explains where to find replacement or spare parts on the QUICKPLAY website, how to check compatibility, and how to contact us if you cannot find the part you need.
Goals dimensions and box size
Where to find the dimensions of QUICKPLAY goals on the product page, and how to contact us if you need more detail.
Can I leave it assembled year-round?
Find out which QUICKPLAY goals and nets can be left assembled outdoors year-round and which should be taken down and stored between uses.
Where do I find the eCoach web app?
Find out where to access the eCoach web app, how to save it to your phone's home screen, and how to reach the free training program that comes with the Ball Mastery Skills Mat.
Bent base frame poles (KICKSTER, SPOT etc)
Explains why some base frame poles on flexi-post goals such as the KICKSTER have a slight bend or kink, and why this is a normal design feature that helps keep the frame stable and the net taut.
What is the difference between a KICKSTER goal and a KICKSTER Elite goal?
Explains how the Kickster Elite football goal differs from the standard Kickster goal, including its weighted base frame, rubber feet and white net, and where it can be used.
Do you sell...?
Can't find a product you're looking for? Use the contact form on this help page or email [email protected] and our team will help.
My Q-FOLD is missing the PB-1 / SC-1 spring clips
Explains where to find the PB-1 spring clips on the updated Q-FOLD, which come pre-attached inside the MF7, MF3 or MF5 parts, and how to get in touch if they are still missing.
What target net can be used on my goal?
Explains which goals Target Nets and Target Nets Lite fit, why they should not be used on KICKSTER goals, and which alternatives to use for solid goals when no target net set exists.