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Product FAQs

Here you'll find common FAQ's about products. Please also checkout our Troubleshooting section for product maintenance and quick fixes.

How do I get a replacement/spare part ?

Replacements "spare" parts can be found by searching on our website, we recommend that you check compatibilities as some models get updated from time to time. If you can't find the part you're looking for, or have any questions about compatibility, p

Goals dimensions and box size

Dimensions of our products can be found online on the product page, if you can't find what you're looking for, please use the Contact Us option in the Help Center to open a support ticket with our team. Alternatively you can open a support ticket fro

Can I leave it assembled year-round?

It depends on the product range, below you'll find some simple YES & NO guidelines, based on the product range:. YES: Q-FOLD and Q-MATCH and PRO REBOUNDER ranges are made from all-weather materials and are suitable to be left assembled outdoors for l

Where do I find the eCoach web app ?

The eCoach Web app can be found here: https://ecoach.training/. eCoach is now a web app, that works on all devices. There is no need to download it from the app store. Just bookmark the above link in your browser or add it too your smartphone home sc

When will this item be back in stock?

Click on the 'Notify Me When Available' button within the item listing and enter your email address to receive an notification when the item is back in stock. Alternatively please use the Contact Us option in the Help Center to open a support ticket

Bent base frame poles (KICKSTER, SPOT etc)

Don't worry - this is completely normal and an important design feature on all our flexi-post goal & net base frames. You’ll notice that some of the base frame poles have a slight bend / or kink in the middle of the pole.

Q-FOLD crossbar sagging

Over time or during the hot summer you might find that the crossbar of your goal starts to sag / droop downward. We figured out a simple solution, by simply rotating the crossbar when the goal is not in use, Follow this video to leanr how.

What is the difference between Kickster/Pro/Elite goals?

The Kickster Pro goals are Kickster goals with base weight add-ons.

Do you sell.....?

If you can't find what you're looking for, please use the Contact Us option in the Help Center to open a support ticket with our team. Alternatively you can open a support ticket from the Live chat by choosing the option "No, I need more help" on the

My Q-fold is missing the PB-1 / SC-1 spring clips

Kindly note that the product has been recently updated to new version with the PB-1 clips already pre attached, please look inside parts called MF7/MF3 or MF5 to find the PB-1

What target net can be used on my goal?

Target nets and target nets lite are only compatible with solid frame goals ( Q-Fold / Pro Aluminium / GS series goals etc). If used on Kickster goals, it may cause the crossbar to collapse. For Kickster goals please visit the KICKSTER Football Targe