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Product FAQs

Here you'll find common FAQ's about products. Please also checkout our Troubleshooting section for product maintenance and quick fixes.

How do I get a replacement/spare part ?

Replacement or spare parts can be found on our website under the Spare Parts section. Spare parts for a specific product can also be found in the Spare Parts / Replacements section within the full product listing. We recommend checking compatibility,

Goals dimensions and box size

Dimensions of our products can be found online on the product page, if you can't find what you're looking for, please use the Contact Us option in the Help Center to open a support ticket with our team. Alternatively you can open a support ticket fro

Can I leave it assembled year-round?

It depends on the product range, below you'll find some simple YES & NO guidelines, based on the product range:. YES: Q-FOLD and Q-MATCH and PRO REBOUNDER ranges are made from all-weather materials and are suitable to be left assembled outdoors for l

Where do I find the eCoach web app ?

The eCoach Web app can be found here: https://ecoach.training/. eCoach is now a web app, that works on all devices. There is no need to download it from the app store. Just bookmark the above link in your browser or add it too your smartphone home sc

Bent base frame poles (KICKSTER, SPOT etc)

Don't worry - this is completely normal and an important design feature on all our flexi-post goal & net base frames. You’ll notice that some of the base frame poles have a slight bend / or kink in the middle of the pole.

What is the difference between a Kickster goal and a Kickster Elite goal?

The Kickster Elite goals feature a weighted base frame and rubber feet, along with a durable white net. These enhancements make them suitable for both indoor use and Astroturf surfaces, without the need for additional weights or ground stakes, which

Do you sell.....?

If you can't find what you're looking for, please use the Contact Us option in the Help Center to open a support ticket with our team. Alternatively you can open a support ticket from the Live chat by choosing the option "No, I need more help" on the

My Q-fold is missing the PB-1 / SC-1 spring clips

Kindly note that the product has been recently updated to new version with the PB-1 clips already pre attached, please look inside parts called MF7/MF3 or MF5 to find the PB-1

What target net can be used on my goal?

Target nets and target nets lite are only compatible with solid frame goals ( Q-Fold / Pro Aluminium / GS series goals etc). If used on Kickster goals, it may cause the crossbar to collapse. For Kickster goals please visit the KICKSTER Football Targe