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Shipping & Delivery FAQs

Common Shipping and Delivery FAQs

Where do you deliver to?

USA: Our US website quickplaysport.us ship across mainland USA (the lower-48). At this time we do not offer shipping to countries outside the contiguous USA, or to US states & territories such as: Alaska, Hawaii, Puerto Rico and other minor outlying

How much is delivery?

Shipping fee are calculated at checkout based on the cart/basket weight and your delivery address postal / zip code. To get an accurate shipping quote, please add the items to your cart, and proceed to the checkout page, where you can add your delive

Do you ship internationally?

We do not ship internationally at this time, but please make sure to check out our other QUICKPLAY websites to see if we can ship to you:. USA: Our US website quickplaysport.us ship across mainland USA (the lower-48). At this time we do not offer shi

What delivery carriers do you use?

We use multiple different carriers depending on customer location, package size/weight and shipping speed. It is possible that items from the same order may be shipped using different carriers and/or from different fulfilment centres. At this time it

Do you offer next day or express delivery?

Most of our orders arrive within 1 to 3 business days. At this time we do not currently offer 'Next Day' or 'Express' delivery options.

Can I collect my order?

Unfortunately we do not offer a collection service.

Where is my order?

Tracking numbers are available via the from the shipping confirmation email once the order has been dispatched or from the my orders page of your account. To open a support ticket or talk to an agent,  please choose the option "No, I need more help"

Order only partially delivered, but email says "Order Delivered"

In some circumstances our system may only generate one tracking number for order, even if multiple packages were dispatched. If your order contains multiple items, they might be shipped separately from different locations and may not arrive at the sa

Lost or stolen packages

If your order tracking shows your item as delivered but you can't find it, please first check other potential delivery spots around your property, like the side of your house, behind a gate, or with a neighbor. Occasionally, carriers mark an item as

Product damaged by carrier

We strive to partner with reliable carriers, but occasionally, items may arrive damaged. If this happens, please reach out to our support team with evidence of the product damage. We encourage customers to consider the environmental impact and avoid