Orders FAQs

Shipping & Delivery FAQs

Got questions about returning an item / order? Check out these FAQs

Returns FAQs

Warranty FAQs

Account FAQs

If you'd like to contact us about anything else, please click here and fill out a form.

If you are reporting a product fault, please make sure to include your order number / proof of purchase and attach at least one photo of the fault to your email.

Back To UK Store

QUICKPLAY UK

Common FAQs related or ordering, delivery, returns and account issues. If you can't find what you're looking for, please contact our customer support team for more help.

Order & Account FAQs

KICKSTER Goals

MEGA NET

Q-FOLD Goals

Q-FOLD Match Goals

PRO Rebounders

REPLAY Station

SPOT Rebounders

TEKKERS Rebounders

TARGET NET

Setup Videos

AGILITY POLE SET 1.0 (pre 2023)

AGILITY POLE SET 2.0 (2023)

BALLER MINI HOOP SYSTEM (2023)

BASEBALL SAFETY BASE SET

BASEBALL SWING TARGET STICK

BASE-WEIGHTS (2018)

EXTENDER NET FOR MEGA NET

HANDBALL GOAL (all sizes 2022)

HURDLES

KICKSTER 2023

KICKSTER PRO 2023

KICKSTER ELITE 2022

KICKSTER TARGET HOOP (2022)

KICKSTER 2 in 1 COMBO (2022)

LADDER

MEGA NET BOUNDARY NET

PRO ALU MATCH GOAL 6x4FT 2023

PRO ALU MATCH GOAL 8x5FT (2023)

PRO ALU MATCH GOAL 12x6FT (2023)

PRO ALU MATCH GOAL 16x7FT (2023)

PRO ALU MATCH GOAL 3X2m (2023)

SPOT REBOUNDER 5x3FT (1.5x1m) (2023)

PRO BENCH (2022)

PRO BENCH SHELTER (2022)

PRO REBOUNDER 3x3

PRO REBOUNDER 5x5 & 7x7 Instructions 2023

PRO ALU TRAINING GOAL (2022)

PRO SPEED AGILITY SET (2018)

Q-FOLD NAT 3X2M 2023

Q-FOLD NAT 6X4 2023

Q-FOLD NAT 8X5 2023

Q-FOLD NAT 16x7 2023

Q- FOLD MATCH - 3x2m - Instruction Manual - 2023

Q- FOLD MATCH - 4x1.5m Instruction Manual - 2023

Q- FOLD MATCH - 6x4FT - Instruction Manual - 2023

Q- FOLD MATCH - 8x5FT - Instruction Manual - 2023

Q- FOLD MATCH - 12x6FT - Instruction Manual - 2023

Q- FOLD MATCH - 16x7FT - Instruction Manual - 2023

Q-MINI GOAL (2022)

QUICK-HIT NET 8x8FT (2022)

RALLY NET (2021)

REPLAY BALL (2022)

REPLAY STATION

REPLAY STATION XL

REPLAY STRIKE (2022)

SKILLS SET (2022)

SPOT REBOUNDER 8x5FT & 7x7FT (2022)

SPOT ELITE REBOUNDER 5x3FT (1x1.5m) (2022)

TARGET POP UP GOAL (2022)

TEKKERS NET 5x3FT (1.5x1m) (2022)

TEKKERS NET XL 8x6FT (2022)

TEKKERS TRAINER (2022)

WEIGHTED-PITCHING-BALLS-INSTRUCTIONS

WEIGHTED SLED HARNESS

Instruction Manuals

Adjust REPLAY Station Legs

Fix a dented pole / tube end

Replace a Spring Clip / Spring Button

Q-FOLD Crossbar Sag Fix

Reinstall a wire pole connector

Replace a Post Hook on KICKSTER

Replace the Elastic on Flexi Post Nets

Repair a G-hook on TEKKERS

How to Fix Videos

Adjusting REPLAY Station Legs

Bent base frame poles (KICKSTER, SPOT etc)

Dented pole ends on KICKSTER / SPOT base frame

Q-FOLD crossbar sagging

Can't remove the plastic cap from the corner joint

Wire pole connector has come out of base frame

Spring Button is missing / lost inside the pole

Troubleshooting

Can I cancel my order?

Can I amend my order?

I have entered the wrong delivery address

Do you have a discount for first time customers?

My discount code doesn't work, what do I do?

What payment methods do you accept?

My order is a gift can you hide the branding ?

I'm a retailer looking to sell QUICKPLAY products

Where can I find a copy of my invoice?

Missing refund after order cancelled

My card has been declined but payments are showing on my account

Where do you deliver to?

How much is delivery?

Do you ship internationally?

What delivery carriers do you use?

Do you offer next day or express delivery?

Can I collect my order?

Where is my order?

Order only partially delivered, but email says "Order Delivered"

Lost or stolen packages

Product damaged by carrier

What is your returns policy?

Can I return my order?

Is it free to return an item?

When will I get my refund for my returned item?

Does my purchase come with a warranty?

My product has a fault, what should I do?

How do I make a warranty claim?

Do you have a phone number I can call ?

Can I unsubscribe from your mailing list?

How do I get a replacement part ?

Goals dimensions and box size

Can I leave it assembled year-round?

Where do I find the eCoach web app ?

When will this item be back in stock?

What is the difference between Kickster/Pro/Elite goals?

Do you sell.....?

My Q-fold is missing the PB-1 / SC-1 spring clips

Product FAQs